Leading in a Culturally Diverse Workplace

1

Welcome to Leading in a Culturally Diverse Workplace
- How to use this course
- About this Course
- Learning Objectives
- Before we begin...
2

Introduction
- Introduction to Culture and Cultural Competency
3

Module 1: Cultural Competency Skills
- Lesson: Cultural Competency Skills
- Test Your Knowledge
4

Module 2: Generating Awareness About the World Around Us
- Lesson: The World Around Us
- Test Your Knowledge
5

Module 3: Effective Communication Skills
- Lesson: Effective Communication Skills
- Test Your Knowledge
6

Module 4: Respectful Behaviors
- Lesson: Respectful Behaviors
- Test Your Knowledge
7

Module 5: Review (Case Study)
- Cultural Competency Case Study
8

Next Steps
- Congratulations!
- Thank You!

Culture is the shared values, traditions, norms, customs, art, history, folklore and institutions of a specific group of people. Cultural competency is “the willingness and ability to interact respectfully and effectively with individuals and groups.